Have you ever experienced issues getting good outcomes from holding difficult conversations? Whenever you're not getting the results you want, it's likely an important conversation either hasn't happened or hasn't been handled well. As it turns out, how quickly, directly, and effectively we speak up when it matters largely determines both individual and organizational success. […]
Stories are critical to the fundraising strategy and donor connections for non-profit organizations. Plan to engage in this conversation about collecting success stories. We’ll explore the components of a good story, strategies to collect them and create a plan to collect your next story. Join us on Thursday, March 9 from 9:00 am-10:30 am for […]
Volunteers show up with a variety of skills and interests and it’s your job to know how to best engage with them. Do you feel like you have the necessary information to equip them to do their job well? If you don’t understand what needs to be communicated, how can you expect volunteers to know […]
Gathering information from clients is key to identifying needs and improving programs, yet it can be a challenge to design surveys that clients complete. Developing Client Surveys will provide an introduction to survey development best practices. You'll work through a tailored Measurement Checklist, which will help you to first ask yourself the most important questions, […]
Email can be a great asset for productivity and communication, but when it gets out of control, how do you manage it? Ever find yourself dreading opening your email, afraid of how many unread (and unnecessary) messages will be waiting for you? Do you lack an email filing system and simply can’t find what you […]
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Join us on Tuesday, April 11th from 9:00 am-10:30 am for an ACAM training program session, Best Practices for Engaging Volunteers, Part 2: Engagement Strategies/Evaluation. More details to come.
Join us on Tuesday, April 25th from 9:00 am-10:30 am for an ACAM training program session, Tips and Tools to Maximize the ROI on Your CRM. More details to come.
Join us on Thursday, June 1st from 9:00 am-10:30 am for an ACAM training program session, Surveys for Donors: How to Create Smart Surveys. More details to come.
Join us on Tuesday, June 6th from 9:00 am-10:30 am for an ACAM training program session, What Drives Customer Satisfaction at Non-Profit Thrift Stores? More details to come.
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